Return & Refund Policy

Return & Refund Policy

Return & Refund Policy – CityShopHouse.com At CityShopHouse, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we’re here to help. 1. Return Eligibility You may request a return if: The item is damaged, defective, or incorrect upon delivery The request is made within 48 hours of receiving the item To be eligible for a return: The item must be unused and in its original condition It must be in the original packaging Proof of purchase (receipt or order confirmation) is required 2. Non-Returnable Items The following items cannot be returned: Items that have been used, worn, or altered Items without original packaging Personal care or hygiene products (if opened) Clearance or final sale items 3. Return Process To initiate a return: Contact us via Email or WhatsApp within 48 hours of delivery Provide your order number and clear evidence (photos/videos) Our team will review and provide return.